Thursday, May 31, 2012

Unable to see the Drag and Drop Multiple File Upload control in SharePoint 2010

Ever came across this annoying and mysterious issue on how the SharePoint 2007/2010 Multiple file upload control shows either "Drag and Drop" screen or a flat "checkbox screen where you can only bulk upload from a single folder" - If answer is YES then read on to solve the issue for good in terms of how to always see the "Drag and Drop" screen for multiple file upload.

Ensure that you are unable to see the Drag and Drop feature when you click on "Upload Multiple  Files" in SharePoint. If you dont then take the following steps to resolve:
1) If you are using IE Browser, Click on Tools > Manage Add-ons and validate this add-on version "STSUpld.UploadCtl" - it it says 12.0.... then its the older version as it should say 14.0... You have found your PROBLEM!
2) To Resolve Step 1 version issue, Open Add/Remove Programs and Click on Microsoft SharePoint Designer 2010 and select "Change" option. When wizard opens up then select "Repair" option and let the Microsoft Wizard do the trick for you. Let the Repair process finish.
3) Close all browsers down and now launch IE and goto your favourite SharePoint document library when you want to upload multiple files and VOILA! - You should see the Multiple File Upload control show the Drag and Drop Wizard

NOTE - If you note in Step 1 that you cannot find the Add-on OR in Step 2 where your client computer does not have Microsoft SharePoint Designer 2010, then I recommend you do the following:
1) Free download and install Microsoft SharePoint Designer 2010 (64-bit here / 32-bit here)
2) Free download and install Microsoft Silverlight
3) Free download and upgrade browser to IE 9.0 (recommended only not mandatory)

5 comments:

Karl Andrews said...

To install version 14 of the STSUpld.UploadCtl you could just repair your MS Office 2010 installation. There is no need to install SharePoint Designer.

Gra41 said...

What about if the user is in MS Office 2007 and IE7. Will he/she be able to see the Drop and Drag Feature to upload Folders. So far, these users are only able to load files, not a folder/sub-folder structure.

Please help

Thanks,

Graciela

Josh & Molly said...
This comment has been removed by the author.
Josh said...

Thank you so much! I have Windows 7, Internet Explorer 10, and SharePoint 2010, but ever since my computer was rebuilt the Drag and Drop functionality would not work. The fix that resolved it for me was repairing my Office 2010 installation. Thank you thank you!!

Erv Beckert said...

What if the user has Office 2013? What do you recommend?

Thanks, in advance, for any assistance on this.